Phone number: +44 20 3289 7865 | Available between 8:00 and 17:00

Terms & Conditions

  1. The products offered on this website are offered and sold by International Natural Products GmbH, Sonnenfeldstrasse 4, 9100 Herisau, Switzerland (hereinafter: “Seller”).
  2. All sales of the Seller will be governed by German Law and additionally by these terms and conditions exclusively.
  3. The content of our website, especially the products shown thereon, does not constitute a binding offer to enter into a sales contract. The content of the website is an invitation for you to place a binding offer to buy one or more of our products. You do so by clicking the button “buy now”. A sales contract regarding the products chosen by yourself is concluded either by a written confirmation (by regular mail or e-mail) we send to you or by the delivery of the products. Should there be any errors in the presentation of the goods on the website we reserve the right to offer you the selected product(s) by yourself under the correct specifications.

    Note that partial delivery or written confirmation sent to you for parts of the order constitutes a sales contract for that part of the order but not its entirety.

  4. The minimum age to complete an order is 18 years. Children under 18 years of age must have parental consent before placing an order.
  5. Right of withdrawal

    You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    To exercise the right of withdrawal, you must inform us:

    International Natural Products GmbH,
    Sonnenfeldstrasse 4,
    9100 Herisau,

    of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    Effects of withdrawal

    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

    You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

    We will bear the cost of returning the goods.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    End of explanation of cancellation policy.

  6. All orders have to be paid by the following payment services:
    • • Credit card (master card, visa, American express);
    • • Paypal;

    Should we not accept your offer for any reason, we will immediately reimburse the full payment made by you by crediting your credit card or payment service used by yourself. Should we offer to you the purchase of products on open account, you will submit the payment for each purchase within the timeframe indicated on your invoice. Should you fail to do so, we reserve the right to execute future purchases only on the basis of prepaid orders.

    The Seller retains the right to deliver the goods only upon confirmed receipt of payment.

  7. In case of any not prepaid order we reserve the right and title in the products until payment has been received in full.
  8. Severability

    If any provision in this Agreement, including this clause, is entirely or partially invalid, or if the contract contains a gap, the validity of the remaining provisions or parts of such provisions remains unaffected.

  9. Prices include VAT (if applicable) but exclude delivery and packing costs.
  10. Withdrawal Form

    To: International Natural Products GmbH, Sonnenfeldstrasse 4, 9100 Herisau, Switzerland,

    Herewith, I/we (*) withdraw from the contract about the purchase about the following goods:

    Order on/ Received on (*):

    Name of purchaser:

    Address of Purchaser:

    Signature of Purchaser:


    (*) Please delete as applicable